Returns & Exchanges
Due to the perishable nature of our food products, we cannot accept returns on tea blends or powders; however, we are committed to ensuring your complete satisfaction with every sip. If your order is damaged or incorrect, please follow our streamlined resolution process within 14 days of delivery.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue regarding your loaded tea products.
Provide Documentation
Attach clear photos of the packaging and the specific items in question to help our quality control team assess the damage or error.
Review Process
Our team will review your claim within 48 hours to determine eligibility for a replacement or a store credit refund.
Resolution Delivery
Once approved, we will immediately process your replacement shipment or issue a digital gift card to your registered email address.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing